If you wish to exchange or return an item please email us first at lotte@ottistudio.co.uk.

 

RETURNS.

Please state the invoice number and the item you wish to return with a reason for the return. 

Please post your goods back to us within 14 days of receiving them. Please send the goods back unworn, unwashed and in their original packaging. 

All items returned are at your own risk and expense. We recommend using a tracked postal service. 

Once we have received your item we will refund the full amount of the returned item excluding postage costs to the same payment method used when ordering. 

All items must be returned within 14 days of receiving them. 

To avoid any custom charges please mark clearly 'RETURNED GOODS.'

 

EXCHANGES.

Please state the invoice number and the item you wish to exchange and the size you wish to exchange. We will respond as soon as possible to inform you if the size you wish to exchange is available. 

If the size you wish to exchange is not available at the time we will issue a refund/credit note (excluding postage costs).

Please note due to small batch production we have limited stock and sizes but will endeavour to accommodate your request.

All items returned are at your own risk and expense. We recommend using a tracked postal service. 

Please send back items for exchange within 14 days of receiving them. 

Please send the goods back unworn, unwashed and in their original packaging. 

 

FAULTY ITEMS

Lots of time goes into quality control both at the factory in London and once back in our studio. However, in the unlikely event of faulty or damaged goods, please email us straight away and return the item. Once we have received and assessed the item we will either replace it if the same size and colour is in stock or refund you the full amount plus postage. 

 

SEND ITEMS FOR RETURN OR EXCHANGE TO:

OTTI

98 FURLEY ROAD

PECKHAM

LONDON

SE15 1UG